Our Policies

Buy Fencing Online - WARRANTY INFORMATION

We know how much of an investment you put into the safety of your children, renovating your new home, or keeping the bloody dog in! So please review our Manufacturing and Powdercoating Warranty Details below.

Buy Fencing Online offers a 10 Year Warranty on all products we manufacture.

POWDER COATING

Our Aluminium or Steel Fencing is available in all Interpon Powder Coating colours. This Powdercoating comes with a 7 year Warranty.

Please view our for more information.

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Buy Fencing Online - PRIVACY POLICY

Our Commitment To Privacy:

Your privacy is important to us. In order to better protect your privacy, we provide this notice outlining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect:

This notice applies to all information collected or submitted on www.buyfencingonline.com.au. On some pages, you can order products, make requests and register to receive materials. The types of personal information collected at these pages may include:

Name
Billing Address
Delivery Address
Email address
Phone number
Credit/Debit Card Information

The Way We Use Information:

We only use the information you (the customer) provide to us (buyfencingonline.com.au) about yourself when placing an order with us expressely for the purposes of completing that order. We do not share this information with outside parties except to the extent necessary to complete that order or to comply with relevant law enforcement authorities.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery details. We do not share this information with outside parties except to the extent necessary to complete that order or to comply with relevant law enforcement authorities.

We use return email addresses to answer the email we receive. These details are not shared with outside parties however we may use them to contact you from time to time to ensure service quality, inform you of specials etc

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.

Our Commitment To Data Security

To prevent unauthorised access, maintain data accuracy and ensure the correct use of your information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows an error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us

Should you have other questions or concerns about our privacy policies, please phone 0418 983 429 or send us an email at .

Buy Fencing Online - DELIVERY POLICY

We will deliver your product anywhere within Australia.

Local council regulations apply throughout Australia. We encourage all of our customers to check with their local council building department to ensure their project will meet with council or state zoning requirements.

Please note there are no refunds on custom made products. This includes delivery costs.

It is the customer's responsibility to be available at time of delivery to check all quantities of packages and damaged goods.  However, if the customer has prearranged for the goods to be delivered without being in attendance, then any damages or missing materials must be reported immediately either in writing or by phone. We ship all of our products in good condition and they are checked and rechecked prior to dispatch from our depot.

The courier is responsible for the delivery. Any damage discovered after delivery must be reported directly to the delivery carrier and to Buy Fencing Online immediately. The delivery carrier will want to inspect the fencing materials before a claim can be made. After the inspection is carried out, a claim will need to be lodged within 48 hours of the date of your delivery. Please do not return goods to Buy Fencing Online without first notifying us and being given instructions as to how to return the goods to our depot. Please do not instruct the delivery driver to return the goods to us - speak with our team first.

Buy Fencing Online will try to assist you with your claim in any way possible. However, please note that we are not responsible for the lodgement of your claim, the cost of replacement materials or the delivery charges that may apply for delivery or replacement materials.

Buy Fencing Online -  RETURNS POLICY

Buy Fencing Online will warrant any defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacturer or Buy Fencing Online. We reserve the right to refuse for return or charge a restocking fee for damaged or incomplete returns. No returns will be accepted without prior communication and consent from Buy Fencing Online.

There is a minimum 15% restocking fee on any and all returned products unless faulty as determined by warranty.

Do not return goods to Buy Fencing Online without first contacting our staff, any returns without authorisation will not receive a refund. Please email to talk to a team member about returning merchandise.

Please note that there are no refunds on custom made fencing materials. This includes delivery costs.

Note: Product must be unopened and in original packaging. All returns are carefully inspected upon receipt. All returned packages will be thoroughly inspected and a determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. The customer is responsible for all return shipping charges.

If product is damaged when received from Buy Fencing Online, we reserve the right to charge accordingly for the cost of any damage.